Comments on: My O2 customer service story (with happy ending)

By: makita

makita — Thu, 28 May 2009 02:16:40 +0000

You have to love it when they tell you thier is no number and your talking to them on the line. Sometimes you just have to wonder what they are thinking do they not realize your talking to them is it a dream. Sounds like you made out in the deal and saved alot . makita´s last blog post..Router bits.

By: dsl

dsl — Sun, 08 Mar 2009 21:42:46 +0000

You have to laugh when they offer lower price after you used servcie so long. It just shows that people do not all pay the same price. I am sure somepeople know this and call and they lower price while everyone else pays full price for the dsl. dsl´s last blog post..compare dsl service

By: Andy Bailey

Andy Bailey — Fri, 13 Feb 2009 20:24:24 +0000

johny, web: thanks for the thanks! james: I considered that but bulldog took 5 months to connect me when I moved a couple of years ago Andy Bailey´s last blog post..Blogger CommentLuv gets updated with new features

By: james

james — Sun, 25 Jan 2009 08:13:51 +0000

you do know dont you if you had phone bulldog they would of matched or beaten o2 deal. They did with a mate of mine anyway. They reduced his internet from 19,96 pm to £6 pm

By: web tasarım

web tasarım — Sat, 10 May 2008 17:13:27 +0000

lol good post andy thanks

By: Jonhy

Jonhy — Sat, 10 May 2008 17:06:02 +0000

great content andy thanks…

By: Andy Bailey

Andy Bailey — Wed, 19 Mar 2008 00:00:50 +0000

Andy: oh I couldn’t do your job!
I saw your blog when I was checking out commentluvvers, thanks for giving it a go…

By: Andy

Andy — Tue, 18 Mar 2008 23:46:25 +0000

Hi Andy, great site, many thanks for the CommentLuv plugin, I’m luving it. As a customer service type employee I’m so pleased that you realise that calm collected sensible people get what they want far more easily than customers that scream, shout, rant and rave. Great stuff

Andy’s last blog post..Life in widescreen

By: Andy Bailey

Andy Bailey — Mon, 17 Mar 2008 17:58:48 +0000

Tee: thanks! I am a customer service pro now, it’s funny how it all goes a lot more smoothly if I just keep calm and speak slowly…:-)

By: Tee

Tee — Mon, 17 Mar 2008 17:56:58 +0000

Customer service is generally horrible, but I agree, wireless carriers will do dang near anything to keep you! When I called Sprint in the US with a minor problem, they refused to correct it. I said "OK, if you want to take $16 extra dollars from me this month, you will not continue receiving my $50 going forward, nor any money from my friends, family, etc." They immediately transferred me to a Customer Retention Supervisor who tried to give me the world, especially if I'd lock in for 2 more years with them. Funny stuff. Glad your story had a happy ending, sorry about all the junk you had to deal with, though!! Tee's last blog post..Parents: Pack a Meal That Won’t Upset Junior’s Tummy!