Comments on: BT can go suck eggs

By: makita

makita — Thu, 28 May 2009 02:23:21 +0000

You get the nice sounding girl to make sure you sign up then they make you call india when you have problem. I think companies figure you will get tired of trying to figure out what they are saying and give up. They already signed you up so why be nice anymore is the new moto for business. makita´s last blog post..Router bits.

By: James R

James R — Mon, 18 May 2009 15:34:18 +0000

BT are rubbish are sorting problems out. Have been overcharged, been promised to have a line installed and them not turn up… can be a complete nightmare. Incidentally, if you want to talk to the Chief Executive of BT, his email address can be found on this site: http://www.connectotel.com/marcus/ceoemail.html

Hope that helps!

By: Pat

Pat — Sun, 17 May 2009 04:00:03 +0000

Terrible treatment.

A company has an incentive to put effort into sales. Revenue increases in proportion to the quality of the sales effort.

But the consequences of good or bad after-sales service are a bit more subtle. Particularly with telcos. The company knows that you are (or feel) stuck with them for a minimum term. It doesn’t matter how badly they treat you, they still get revenue from you each month. There’s no incentive for them to give good after-sales service.

What would make a telco want to give good after-sales service? Bad reputation. Bad word-of-mouth leads to a reduction in sales – less cash for the fat cats – now that’s an incentive.

But all telcos have terrible after-sales service. It’s a cartel of bad service. There’s no escape.

Another example: If you wanted cardboard boxes in Australia in 2004, you had to buy from the cartel, and there was no incentive for the cartel members to lower prices. No amount of bad word-of-mouth would change the fact that customers had no “good” choice.

Even if you complain about them, and tell over 9000 of your friends, what difference does it make? Consumers get to choose between Company A’s bad service and Company’s B’s bad service.

There’s no incentive for telcos to improve after-sales service. It’s a cartel of bad service.

By: Casino University

Casino University — Thu, 14 May 2009 07:30:30 +0000

Honestly, Some call centers in India are fine, but some just speaks in totally broken accent with very disturbing accents. I am not sure why they are outsourcing to some people who can not speak English properly.

Ron

By: Ami

Ami — Sun, 10 May 2009 19:37:20 +0000

Ah! It's nice to know it's not just me. Having said that, the boys in India have been very helpful Ami´s last blog post..Google Adsense Policy A Closer Look

By: Muews

Muews — Sun, 10 May 2009 14:09:52 +0000

Telecoms on the hol world s**k on on customer service... Muews´s last blog post..Eminem Relapse Neues Album

By: Andy MSE

Andy MSE — Fri, 08 May 2009 00:35:23 +0000

Indonesian: SABAR...SABAR... I miss you Andy!... I hope, everything is okay now... Andy MSE´s last blog post..Cokro Tulung

By: » : Ineffable toast alt 1d

» : Ineffable toast alt 1d — Wed, 06 May 2009 06:02:44 +0000

[...] BT can go suck eggs – FiddyP internet advertising Posted in Uncategorized. [...]

By: Java certification

Java certification — Tue, 05 May 2009 13:27:29 +0000

That’s a bit lame. I wonder when they will be able to resume functioning properly.

By: Bobby Revell

Bobby Revell — Tue, 05 May 2009 10:14:24 +0000

Hi Andy, you know sucking eggs isn’t very offensive unless they’re sucked from a live chicken. I’d really appreciate a little more vile profanity when I come here

Bobby Revell´s last blog post..My Upcoming Transgressional Fiction Novel