Support Tickets

I did some pretty fancy tweaking of code today to see if I can replace the support tickets system on ComLuv, the system at the moment isn’t bad but the last support ticket management software I used was far superior and allowed me to reply to closed tickets and create canned responses.

It will need some more work to integrate it into the dashboard of the site but I’m pretty confident I can do it.

Theme

I feel the need to tweak themes too, I found an old mockup image on my hard drive that I had for a client that never took up the job and I contacted someone about converting it to a WP theme. I love how it looks and I’d really like to have the format for ComLuv so I can start on tutorials and other features.

That’s not to say the current one isn’t great, it’s just that I’m all for “get it done” then “make it work” and then “make it pretty” and then “do it all again until I have what I want.

Newsletter

I had a bit of a nightmare with my newsletter software taking up too much resources while being on the same server as ComLuv so I took steps to transfer it to another server and use the ComLuv SMTP connection to do all the sending. Hopefully this will fix any issues I was seeing..

Tutorials & Videos

I have the new pc set up with a screen recorder and I have a list of videos that I’d like to produce for tutorials on the ComLuv site. I tested it out and my quad core monster can handle the capture on a widescreen so I can do HD videos and host them on Vimeo

Remote Images & Scripts

I have done some serious optimization on the blogger version of CommentLuv so that now there are very few calls to the ComLuv server for images and scripts. This one thing should dramatically decrease the server load during busy times.

Work

And now I have to tweak the system in the shop.  The tweaking never ends!